Welcome to the RingCentral Community

I would also like to know how to set it up so it AUTOMATICALLY goes to DND while on video meeting or conference call. Thanks.

Hi @kelly-cote, when you're in a meeting, a red dot is shown. This presence indicates if a user is in a meeting and should not be disturbed. This presence is system-triggered and is set automatically.

Right, but outside callers can't see that and phone calls come through. All of our personnel aren't on Ring Central so they can't see the solid red. So auto DND would be great.

Thanks for clarifying. I see what you're trying to achieve now. Outside callers from the app are not included in it. If you want this feature to be available, please submit a request in our Ideas Portal.

See if the below reference helps:

https://www.ringcentral.com/us/en/blog/dont-want-to-be-interrupted-by-calls-enable-ringcentral-do-not-disturb-video/

Hello Anirban, can RC Office be setup to automatically direct calls to voicemail (DND) whenever I'm either in a RC Video meeting or on another phone call, or does the presence need to be manually set each time?