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analytics and reporting
asked in Report based on tags entered during calls
How can I produce a report that shows me which tags/dispositions are being used by my agents during their calls?...
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Apr 23, 2024 at 9:41am
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asked in Avg Speed of Answer
I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull dat...
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Apr 22, 2024 at 4:31pm
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asked in What are the definitions for the various data?
Hello! We are new to RingCentral Analytics and want to know what the various data means. Some is obvious, but some is n...
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Apr 10, 2024 at 12:24pm
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asked in How Can I calculate Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers.
I'm utilizing the Analytics API https://analytics.ringcentral.com/business-analytics to retrieve aggregated call dat...
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Apr 3, 2024 at 9:17am
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asked in Using Ringcentral's API - Get the Longest hold for a days metrics
Hello, We are using the Ring Central API to make custom reports based off different Criteria. Currently we are looking t...
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Apr 2, 2024 at 5:00am
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asked in KPI for Unique Callers
My organization runs a small call center for one of our programs. I have set up a dashboard to monitor this call queue a...
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Mar 26, 2024 at 7:51am
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asked in Total Abandoned Calls calculation using RC API
Hi, Do I calculate Total Abandoned Calls, Unanswered Calls from call log records which I get from the following API: htt...
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Mar 8, 2024 at 12:28am
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asked in Real-time integration capabilities between RC, AWS, CRM?
Team RCS,Our company is considering RC, and I am delving into the possibility of integrating RC with our CRM solution, u...
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Mar 5, 2024 at 9:55am
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asked in Industry Specific; call control, reporting and recording -discouraged..
Disclaimer: I'm a new partner, decades of "telephony" and development experience. I have been trying sinc...
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Mar 1, 2024 at 7:56am
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asked in Can we calculate Talk Time, Hold Time and Ring Time from the Legs in the CallLog? Or do we really need the Telephony Sessions route?
I know there were some other threads about this but they over two years old by now. I was wondering if there is any simp...
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Feb 23, 2024 at 5:14am
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